Live
Pick-up Service Point
Enables efficient pick-up service organization even without initial investment
Logistics efficiency
Service producer can decide the place and way to storage the customer orders
Ease of order management
An easy-to-use mobile application to manage orders on site
Enables efficient pick-up service organization and customer communication
Live - Pick-up Service Point
Pick-up solutions enable the expansion of the store’s business in a way that suits the customers everyday life, often better than home delivery. An option to pick-up lockers is a service pick-up point where you can also deliver orders that cannot be stored in lockers.
The Live pick-up point is based on the Operative suite mobile application of Punta Admin Suite cloud service which enables efficient organization of pick-up service and customer communication. Live pick-up point can be set up with low starting costs because a locker is not needed.
Our system communicates fluently with the customer telling them the standby state of the pick-up. The customer can inform through the system their arrival time and the customer service personnel can organize the pick-up logistics efficiently.
Punta Smart Solutions
Punta Operative Suite
A mobile application to manage orders on site
- Operative Suite enables setting up a pick-up point even without initial investment. With this system it is possible to replace the cumbersome manual practices of collection
- Punta Operative Suite creates an overall overview of all upcoming orders. The system asks the customers for a notification of arrival, so products can be retrieved from the warehouse beforehand, and in this way, optimize the logistics.
- The system follows and manages both the automated pick-up lockers and service pick-up points making it possible to move orders flexibly between these two
- Depending on the user’s rights the system can be used to manage one or several pick-up points
- Easy to use
- Functions well with different mobile devices, from phones to tablets
Punta Smart Solutions
Customer’s pick-up user interface
Browser based user interface
- The customer gets a SMS of their order
- In the SMS there is a link that guides the customer to a browser-based sign in application
- The application offers the customer an easy way to inform the pick-up point personnel in advance of their arrival so that the personnel can be there to meet the customer
- The application also gives arrival directions to the pick-up point
An example of a pick up chain
01
The customer places an order online and chooses pick-up time.
02
The store staff collects the ordered products and stores them in the best way until the pick-up. The application supports the storing of the order’s packages on numbered shelves
03
The customer is sent an SMS in which there is a link to a browser application which tells the time of the pick-up and arrival instructions to the pick-up point. The customer also announces their arrival through the application.
04
The customer arrives at the pick-up point and notifies the service personnel of their arrival.
05
The store personnel deliver the order to the customer who doesn’t even have to get out from the car.
06
When the order is delivered the system marks it picked up and files it.
Punta Smart Solutions
Punta Admin Suite
Efficiency to the pick-up service through cloud service
- Punta Admin Suite is a cloud service to support Punta pick-up services and is for both customer service and users of higher management level
- Through Punta Suite you can centrally manage several pick-up points which enables the placement of customer service to one premises
- User friendly and easy to use
- Efficient remote support
- Situation and overall status of the orders
- Backdata, eg. of complaints
- Follows and manages both the automated pick-up points and pick-up service points
- The browser-based user interface doesn’t require downloading of an application or software and it can be used both on a computer and a mobile device
Additional modules for automated pick up
Adds flexibility to the pick-up
Info screen to create a situation picture
It is useful to show the employees the coming pick-ups with one glance on the info screen. The price of the info screen includes its installation to the pick-up point.
Sign in tool
Easy-to-use keyboard allows the customer to notify the pick up point upon arrival. The keyboard can be placed outside in a suitable location, and entering the code can open a barrier or an automatic door.
A ticket printer to enhance the logistics
Picking up the products from the warehouse is one of the most important points in optimizing the pick-up service. A ticket printer that is easy to read, contains all the important information and tags for the pick-up enables an efficient retrieval of products from the warehouse and an easy storage management. Most importantly, this minimizes the workload of the store personnel and the possibility of human errors.
